Email account got hacked .
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CÂU HỎI THẤY TRÊN MẠNG : 
- Help! My email account got hacked and now all of the emails from my inbox, sent, contacts have disappeared!?
My account was hacked. Now when I enter Yahoo mail there are not messages in the inbox, the sent box, all my contacts are gone, and all my folders are empty! Please tell me how to restore this problem!
2 TRẢ LỜI : 
A/ Kittysue
Change your password immediately then
Fill out a Mail Restore form ASAP http://help.yahoo.com/l/us/yahoo/mail/cl... you only have 48 hours to restore lost mail before it is permanently deleted from Yahoo's server
Fill out a Contacts Restore http://help.yahoo.com/l/us/yahoo/contact...
Also do all of the following to protect your privacy and identity
- From your Inbox click on the Gear icon in the upper right (next to where it says Hi, Yourname) then > Mail Options > POP & Forwarding to make sure your emails are not all being forwarded to the hacker’s address. They will often have your incoming mail forwarded to them
- make sure the alternate email address is still yours and you have a security question and answer set
- until you get your Contacts back find some other way to reach them - phone, Facebook, twitter, text, etc -- to inform them that your account was hacked. They will soon be getting an email from the scammer claiming to be you needing to borrow money for some emergency and to send it through Western Union or Moneygram
- if you used your same username and password for ANY other site, you need to immediately change the passwords on ALL of those accounts. Unfortunately more than 80% of people use the same username and password for everything. Hackers know this and once they know your email login they'll try those same details on Facebook, Paypal, Twitter, Linkedin, Amazon, EBay, every major bank and credit card company, etc to try and hack those accounts as well
- if your emails contained ANY financial information (Paypal receipts, online banking statement, credit card bills, et) you need to IMMEDIATELY inform these institutions. You should freeze your bank and credit card accounts and get new account numbers and cards sent to you. Set up a new email address to change your Paypal account. These hackers will go through all of your emails to see if there is anything they can use to steal your money and identity
- also consider filing a fraud alert with the credit bureaus if you are in the US -- read the FTC website http://www.consumer.ftc.gov/features/fea...
You didn't get an email recently that looked like it was from Yahoo asking you to verify or update your account, or that your account had exceeded its limits, or that there was suspcious activity did you? That was not from Yahoo, that was a phishing scam
Kittysue · 2 years ago
B/ ksea
change your password.
you can try to get stuff back.
these links are for recovering, contacts and emails.
http://email.about.com/od/yahoomailtip1/...
http://help.yahoo.com/kb/index?y=PROD_MS...
have a look at this link, how to stop accounts being hacked.
http://voices.yahoo.com/protect-accounts...
http://askleo.com/email_hacked_7_things_you_need_to_do_now/
hope they help.
ksea · 2 years ago
NGUỒN : YAHOO ANSWERS